At tek789, the privacy of every player is a fundamental obligation — not a checkbox. This Privacy Policy explains exactly what personal data we collect, how we process and protect it, and the rights you hold over your own information as a tek789 account holder. Please read this document carefully before using our platform.
A plain-language overview of the key areas covered in this Privacy Policy. Full legal details are in the sections below.
We collect only the information necessary to operate your Account, process transactions, and comply with regulatory obligations — nothing more.
Your data is secured with 256-bit SSL encryption, access controls, and regular security audits. We do not sell your personal information to third parties.
You have the right to access, correct, delete, and port your personal data. You may also withdraw consent or object to certain processing activities at any time.
Data is shared with verified payment processors (e.g. DuitNow, FPX, Maybank partners) and identity verification services solely for the purpose of operating your Account.
We use essential and analytical cookies to maintain platform functionality and improve user experience. You can manage cookie preferences through your browser settings.
For data access requests, corrections, or deletion enquiries, contact our Data Protection team at [email protected]. We respond within 30 days.
This Privacy Policy ("Policy") describes how tek789 ("we", "us", "our", "the Platform"), the operator of the online gaming platform attek789.cam, collects, uses, stores, processes, and protects personal data relating to registered players, visitors, and prospective users (collectively "you", "the Data Subject") in connection with the use of our Services.
tek789 is committed to safeguarding the privacy and security of all personal data entrusted to us. We handle personal information with care, collect only what is necessary for the purposes described in this Policy, and never sell or rent your data to third-party marketers.
This Policy forms part of the broader contractual relationship between you and tek789, and should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By creating an Account on tek789 or continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.
The following terms carry the meanings assigned to them below wherever they appear in this Privacy Policy.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, financial data, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, transmission, amendment, or deletion. |
| "Data Controller" | tek789, the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of tek789 under contractual instruction (e.g. a payment gateway or identity verification provider). |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of your personal data for a stated purpose. |
| "KYC" | Know Your Customer — the identity verification process mandated for regulatory compliance and fraud prevention. |
| "Services" | All products, games, features, and services offered through the tek789 platform at tek789.cam. |
tek789 collects personal data only to the extent necessary for the lawful and transparent purposes described in this Policy. The categories of personal data we may collect include:
We collect personal data through the following channels and interactions:
tek789 processes your personal data for the following specific and legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your player Account, including authentication and account security. |
| Payment Processing | Facilitating deposits and withdrawals via Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfers. |
| KYC & Compliance | Verifying player identity and age (minimum 21 years) to comply with regulatory obligations and prevent underage gambling and fraud. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity money laundering, multi-accounting, and other prohibited conduct. |
| Platform Operations | Delivering games, maintaining sportsbook functionality, resolving bet disputes, and ensuring technical platform stability. |
| Customer Support | Responding to queries, resolving complaints, and providing assistance across English, Bahasa Melayu, and Mandarin support channels. |
| Responsible Gambling | Monitoring gaming behaviour to identify at-risk players and administer self-exclusion, deposit limit, and cooling-off tools. |
| Promotions & Loyalty | Administering bonuses, VIP tier rewards, birthday bonuses, referal programmes, and personalised promotional offers. |
| Analytics & Improvement | Aggregated, anonymised analysis of platform usage to improve product features, user experience, and gaming content. |
tek789 processes personal data on the following legal bases, each of which is identified against the relevant processing activity:
tek789 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Personal data may be disclosed to the following categories of third parties only where strictly necessary and subject to appropriate data processing agreements:
All third-party Data Processors engaged by tek789 are bound by contractual obligations to process personal data only for the specified purpose, maintain appropriate security standards, and not disclose data to further parties without authorisation.
tek789 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of active Account, plus a minimum of 5 years following Account closure for regulatory compliance purposes. |
| Financial Transaction Records | Minimum of 7 years from the date of each transaction, in accordance with financial record-keeping requirements. |
| KYC Documentation | Minimum of 5 years from Account closure or the date of the last transaction, whichever is later. |
| Customer Support Records | 3 years from the date of the last interaction, unless the matter relates to an ongoing dispute. |
| Technical & Log Data | Up to 12 months for standard server logs; longer where required for fraud investigation or legal proceedings. |
| Marketing Consent Records | Until consent is withdrawn, plus 2 years for record-keeping purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.
tek789 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
tek789 uses cookies and similar tracking technologies to maintain the functionality of the Platform, remember your preferences, and improve our services. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
Essential cookies required for the Platform to function correctly. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing your ability to use the Services.
Cookies that help us understand how players interact with the Platform — which pages are visited most frequently, where users encounter difficulties, and how long sessions last. Data is aggregated and anonymised.
Cookies that remember your settings and preferences, such as language selection, odds format, and game lobby filters, to provide a more personalised experience on return visits.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of specific Platform features. For more detailed cookie management options, please refer to your browser's help documentation.
As a Data Subject, you hold the following rights with respect to your personal data held by tek789. You may exercise any of these rights by contacting our support team at the details provided in Section 14. We will respond to all valid requests within 30 calendar days.
Request a copy of the personal data tek789 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held your Account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while dispute regarding accuracy is resolved.
Request a copy of data you provided to us in a structured, commonly used, machine-readable format for transfer to another service provider.
Object to the processing of your personal data where it is based on legitimate interests, including direct marketing and profiling activities.
To exercise any of the above rights, please submit a written request to [email protected] with the subject line"Data Rights Request – [Your Username]" and include sufficient information for us to verify your identity before processing the request.
The tek789 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. All account registrations require confirmation that the applicant meets the minimum age requirement, and we conduct age verification as part of our KYC process.
If tek789 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to permanently delete that data and close the associated Account. Any bets placed or transactions conducted by a minor will be voided and subject to applicable terms.
Parents or guardians who believe their child has accessed or registered on the tek789 Platform should contact our Customer Support team immediately for prompt investigation and Account closure.
tek789 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform features. The "Last Updated" date at the top of this document will be revised whenever changes are made.
For substantive changes that materially affect your rights or the manner in which we process your personal data, we will provide advance notice to registered account holders via email to the address on file. Where required by applicable law, we will seek your consent before implementing material changes.
Your continued use of the tek789 Platform following publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Services and may request Account closure by contacting Customer Support.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way tek789 processes your personal data, please contact our Customer Support and Data Protection team using the channels below. All enquiries are handled in English, Bahasa Melayu, and Mandarin, 24 hours a day, 7 days a week.
Available on the tek789 Platform. Avg. response: 3–5 minutes.
Available in English, Bahasa Melayu, and Mandarin.
Data rights requests responded to within 30 calendar days.
For formal data protection requests, please email us with the subject line "Privacy Request – [Your Account Username]" and include your full registered name and a description of your request. We may ask for identity verification before processing your request to protect against unauthorised access.
Our security practices are designed to give Malaysian players confidence that their personal information is handled responsibly.
All data in transit between your device and tek789's servers is protected by bank-grade 256-bit SSL/TLS encryption.
Enable 2FA on your tek789 Account for an additional layer of security that protects against unauthorised access even if your password is compromised.
All sensitive personal and financial data stored on our servers is encrypted at rest. Access is restricted to authorised personnel only.
Real-time monitoring systems flag suspicious activity patterns, protecting legitimate player Accounts from fraud and unauthorised use.
tek789 conducts periodic internal and third-party security audits and penetration testing to identify and remediate vulnerabilities proactively.
tek789 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is yours.
Transparent policies, secure technology, and genuine respect for your privacy — that's how tek789 treats every Malaysian player.
FOR PLAYERS AGED 21 AND ABOVE ONLY | PLAY RESPONSIBLY