At tek789, responsible gambling is not a policy document buried in the footer — it is a core part of how we run our platform. We provide every Malaysian player with the tools, information, and support needed to keep gaming enjoyable and under control. If it ever stops being fun, we're here to help.
tek789 maintains a strict minimum age of 21 and provides real tools that help players stay in control of their gaming. Always.
All of the following tools are available free of charge to every registered tek789 account holder. Access them through your Account Settings or by contacting Customer Support.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your tek789 Account. Once set, limits take effect immediately and cannot be increased for at least 24 hours — giving you genuine cooling-off protection rather than just the appearance of it.
Available NowDecide in advance how long you want to play in a single session. When your session timer expires, you'll receive a clear on-screen notification. You can set this to anywhere from 30 minutes to 8 hours — or anywhere in between that suits your routine.
Available NowEnable periodic pop-up reminders that show your net gaming activity for the current session — time played, total wagered, and current balance. These gentle reality checks help you stay aware of how long and how much you've been playing, especially during extended live casino sessions.
ConfigurableTake a structured break from the Platform without permanently closing your Account. Choose from 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in or place any wagers, and all marketing communications are paused. Your balance is safely preserved.
Available NowFor players who feel they need a more decisive break, self-exclusion permanently suspends your Account for a minimum period of 6 months up to 5 years, or indefinitely. During self-exclusion, your account is locked, no deposits are permitted, and we will not send you any promotional communications. We take self-exclusion requests seriously and process them without delay.
Available NowSet a maximum net loss threshold per day, week, or month. Once you reach your loss limit, your ability to place further bets is suspended until the limit period resets. Like deposit limits, loss limits take effect immediately when set and require a cooling-off period before they can be raised.
Available NowProblem gambling can develop gradually. Many players don't realise there's an issue until it begins affecting their finances, relationships, or mental health. Being honest with yourself about the signs below is the first step.
Answer these questions honestly. They are based on widely used responsible gambling screening tools. There are no right or wrong answers — only honest ones. This is for your own reflection, and no data is recorded.
Setting up limits or requesting self-exclusion on tek789 takes less than two minutes. Here's exactly how to do it — or contact our support team and we'll walk you through it.
Contact our responsible gambling support team directly:
[email protected]
Subject: "Responsible Gambling – [Your Username]"
Available 24/7 in English, Bahasa Melayu, and Mandarin.
Visit tek789.cam and sign in using your registered username and password. If you have 2FA enabled, complete that step as usual.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gambling" tab. All available safety tools are listed here — deposit limits, session limits, reality checks, cooling-off, loss limits, and self-exclusion.
Select the tool you need and follow the on-screen instructions to set your preferred values or exclusion period. For deposit or loss limits, enter your preferred daily/weekly/monthly amount in MYR.
Review your chosen settings and confirm. Changes take effect immediately. You'll receive a confirmation notification on-screen and via email to your registered address.
If you encounter any difficulty activating a tool, or if you want to request self-exclusion urgently, contact our Customer Support team via Live Chat or WhatsApp. We will process your request immediately without judgment.
Alongside tek789's own tools, the following organisations offer free, confidential support for individuals and families affected by problem gambling. Helpline numbers and contact details are listed as plain text for your reference.
Malaysia's national social welfare helpline. Offers free counselling services for individuals and families experiencing gambling-related difficulties, financial stress, or mental health challenges.
Hotline: 15999GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Offers a free helpline, online chat, and forum communities accessible to Malaysian players.
gamcare.org.ukBefrienders Kuala Lumpur offers 24-hour emotional support to anyone in distress, including those experiencing anxiety or depression related to gambling problems. Non-judgmental and completely confidential.
03-7627 2929A worldwide fellowship of men and women who share their experiences and support each other in recovering from gambling problems. Meetings available online and in person in Kuala Lumpur and Penang.
gamblersanonymous.orgIf gambling is causing you or someone you care about immediate harm — financial, emotional, or otherwise — please do not wait. Call Talian Kasih on 15999 (Malaysia, available 24/7, free call) or reach out to Befrienders KL on 03-7627 2929 for immediate emotional support. You can also contact tek789 Customer Support at any time to activate an immediate self-exclusion — our team will not ask you to justify the decision or wait.
From the day tek789 launched to serve players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Shah Alam, responsible gambling has been a genuine operational priority — not an afterthought. We believe strongly that the long-term health of our platform depends on our players enjoying their experience safely and sustainably. A player who is in control is a player who stays.
We enforce a strict minimum age of 21 years on all accounts, with identity verification conducted as part of our KYC process to prevent underage access. This is non-negotiable. Any account found to belong to a player under 21 is immediately closed and all activity voided.
Our responsible gambling tools — including deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — are designed to put real control in your hands. We deliberately made it quick and easy to restrict your own play, while requiring a mandatory cooling-off period before any limits can be increased. That friction is intentional.
Our customer support team receives ongoing training in responsible gambling awareness. They are equipped to identify players who may be showing signs of distress or problematic behaviour, and to respond with empathy, appropriate information, and practical assistance — not sales pressure. We have internal protocols for proactively reaching out to players whose patterns suggest they may benefit from support.
We do not send promotional marketing to players who are on a cooling-off period or who have activated self-exclusion. We do not tailor bonuses in ways that are designed to exploit vulnerable players. And we publish this Responsible Gambling page prominently — not because it's required, but because it matters.
Explore tek789's platform knowing that every safety tool described on this page is active and available in your Account Settings right now. Play for fun, not to fix problems.
FOR PLAYERS AGED 21 AND ABOVE ONLY | PLAY RESPONSIBLY | TALIAN KASIH: 15999